Tutoring Policies
These policies are designed to ensure a quality learning experience for both our students and tutors. Please take a moment to read and understand these tutoring policies. Feel free to contact us if you have any questions, comments, or concerns.
Cancelled or Missed Appointments
We understand that your life is busy and occasionally you may need to miss an appointment. If you know in advance that you will miss an appointment, please contact our office as soon as possible as a matter of common courtesy. Contact us at (678) 485-9266. We do not offer refunds for missed appointments, but we are willing to reschedule the appointment under the following circumstances:
Early Cancellations
If you cancel an appointment before 10 am on the day of the appointment, it counts as an early cancellation and we will grant a make-up appointment. There is a limit of one make-up appointment per month for each reserved weekly appointment. Make-up appointments need to be used within four weeks of the original appointment.
Late Cancellations and No-Shows
If you cancel an appointment after 10am on the day of the appointment, or if you fail to show up for the appointment, then you are not eligible for a make-up appointment. You may, however, schedule an additional appointment for you will be charged the regular
We will do our best to provide make-up appointments with your child’s regular tutor. However, Focus on the Youth cannot guarantee that your child’s tutor will be available for a make-up appointment. Please be aware that it is your responsibility to schedule a make-up appointment. Make-up availability, in terms of day, time and tutor may be limited.
Students or Tutors Arriving Late
If a student has not arrived 10 minutes into an appointment time without prior confirmed notification, your tutoring session will be cancelled and you will be charged for that session. However, if notification occurs the tutor will remain available for the duration of the appointment.
In the rare event that a tutor is more than 10 minutes late to an appointment, he or she will work with the student for the duration of the appointment, and will then offer to schedule an additional appointment with the student at no extra charge.
Holiday Closing
If your student’s appointment falls on a holiday or a day we are closed we will reschedule the appointment at your convenience. We publish our own calendar, which is available at on our website at www.focusontheyouth.com. We expect students will attend all tutoring appointments unless notified otherwise.
Tutor Absences
Focus on the Youth will make every effort to notify clients as far in advance as possible if a tutor is unavailable. When a tutor is absent, Focus on the Youth reserves the right to provide a qualified substitute tutor. If Focus on the Youth is unable to provide such a tutor during your regularly scheduled time, we will notify you and will reschedule the appointment at your earliest convenience.
Confidentiality
It is the policy of Focus on the Youth not to release information about any program participant in any manner, which specifically identifies the individual to any person, private agency, media, business or other organization outside of Focus on the Youth without the express written permission of the program participant.
Cancelled or Missed Appointments
We understand that your life is busy and occasionally you may need to miss an appointment. If you know in advance that you will miss an appointment, please contact our office as soon as possible as a matter of common courtesy. Contact us at (678) 485-9266. We do not offer refunds for missed appointments, but we are willing to reschedule the appointment under the following circumstances:
Early Cancellations
If you cancel an appointment before 10 am on the day of the appointment, it counts as an early cancellation and we will grant a make-up appointment. There is a limit of one make-up appointment per month for each reserved weekly appointment. Make-up appointments need to be used within four weeks of the original appointment.
Late Cancellations and No-Shows
If you cancel an appointment after 10am on the day of the appointment, or if you fail to show up for the appointment, then you are not eligible for a make-up appointment. You may, however, schedule an additional appointment for you will be charged the regular
We will do our best to provide make-up appointments with your child’s regular tutor. However, Focus on the Youth cannot guarantee that your child’s tutor will be available for a make-up appointment. Please be aware that it is your responsibility to schedule a make-up appointment. Make-up availability, in terms of day, time and tutor may be limited.
Students or Tutors Arriving Late
If a student has not arrived 10 minutes into an appointment time without prior confirmed notification, your tutoring session will be cancelled and you will be charged for that session. However, if notification occurs the tutor will remain available for the duration of the appointment.
In the rare event that a tutor is more than 10 minutes late to an appointment, he or she will work with the student for the duration of the appointment, and will then offer to schedule an additional appointment with the student at no extra charge.
Holiday Closing
If your student’s appointment falls on a holiday or a day we are closed we will reschedule the appointment at your convenience. We publish our own calendar, which is available at on our website at www.focusontheyouth.com. We expect students will attend all tutoring appointments unless notified otherwise.
Tutor Absences
Focus on the Youth will make every effort to notify clients as far in advance as possible if a tutor is unavailable. When a tutor is absent, Focus on the Youth reserves the right to provide a qualified substitute tutor. If Focus on the Youth is unable to provide such a tutor during your regularly scheduled time, we will notify you and will reschedule the appointment at your earliest convenience.
Confidentiality
It is the policy of Focus on the Youth not to release information about any program participant in any manner, which specifically identifies the individual to any person, private agency, media, business or other organization outside of Focus on the Youth without the express written permission of the program participant.
